Ride Worry-Free

Welcome to Vanpowers.bike! Our e-bikes are delivered to the continental United States, the United Kingdom, and most countries in Europe with FREE SHIPPING.

We are working overtime to build your bike and expect to SHIP IT between September 2022 and January 2023! 

Ships from Eastern/ Western United States Warehouse Czech Warehouse UK Local Warehouse
Ships to America Europe United Kingdom
Time 3-7 business days 3-7 business days 3-7 business days

 

 

Total Delivery Time = Processing Time + Shipping Time

Before shipping your order, VPB normally needs to prepare your products, do strict quality control tests, and carefully package the items. As such, the processing time is separate from the delivery time.

Processing Time

For electric bikes in stock at the US/UK/EU/overseas warehouses, it normally takes 1–2 business days to process your order.

 

 

Shipping Time & Shipping Fee 

United States 

  • e-Bikes

Delivery time: 3-7 business days

Shipping: Free

  • e-Bike batteries

Delivery time: 35 business days

Shipping: Free

  • Other products

Delivery time: 35 business days

Shipping: Free

  • Armor jackets, bike bell, crank, repair hitch racks, front/rear wheels, tires, fenders, and forks

    Delivery time: 45–80 business days due to longer production cycles

    Shipping: Free

Unfortunately, we cannot ship any products to the following areas of the United States:

Alaska, American Samoa, Guam, Hawaii, the Northern Mariana Islands, Puerto Rico, the Virgin Islands, and APO/FPO addresses.

United Kingdom (Seine and Manidae not included)

  • e-Bikes

         Delivery time: 3–7 business days

         Shipping: Free

  • e-Bike batteries

          Delivery time: 35 business days

          Shipping: Free

  • Other products

          Delivery time: 35 business days

          Shipping: Free

  • Armor jackets, bike bell, crank, repair hitch racks, front/rear wheels, tires, fenders, and forks

    Delivery time: 45–80 business days due to longer production cycles

    Shipping: Free

 

Other Countries in Europe (Seine and Manidae not included)

Austria, Andorra, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, France, Finland, Germany, Greece, Gibraltar, Hungary, Italy, Ireland, Luxembourg, Lithuania, Latvia, Monaco, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Slovenia.

  • e-Bikes

          Delivery time: 3–7 business days

          Shipping: Free

  • e-Bike batteries

          Delivery time: 35 business days

          Shipping: Free

  • Other products

          Delivery time: 35 business days

          Shipping: Free

  • Armor jackets, bike bell, crank, repair hitch racks, front/rear wheels, tires, fenders, and forks

    Delivery time: 45–80 business days due to longer production cycles

    Shipping: Free

 

Your understanding and patience are much appreciated. We will keep track of shipping status. If you have any other concerns, just let us know. If your order is urgent, please contact us directly at service@vanpowers.bike or leave a comment on your order.

Our product price does not include the VAT or import tax of your shipping destination, but we’ll try our best to establish a comparatively reasonable price for the product. Due to the customs policies of different countries, we CANNOT guarantee whether or not there is a tax for you. In rare cases, orders may have customs fees added by the government (not our site), in which case you will be responsible for the charges.

If you have further questions, please contact us.

 

 

OUR WARRANTY

If you are a consumer, you have a legal warranty of 1 year starting from the delivery of the product according to the conditions set out in the relevant legislation. Claims under the warranty must be made directly to VPB. Any repair under warranty needs to be executed by VPB or approved by VPB in advance. If not, VPB has the right to refuse the warranty claim.

Parts covered by warranty

 Part

Warranty Period

Frame 24 Months

Front fork

24 Months

Stem

 12 Months

Handlebar

12 Months

Saddle tube

12 Months

Chain

 6 Months

 Derailleur

 6 Months

Sensor

12 Months

Bottom bracket

 12 Months

 Crank

 12 Months

 Rim

 12 Months

Pedal

12 Months

 Kickstand

 12 Months

 Battery

 18 Months

Motor

24 Months

Tire

6 Months

Hydraulic disc  brake cylinder

 12 Months

 Mechanical   disc brake

 12 Months

 Belt

 12 Months

Hub

12 Months

Display

12 Months

Controller

 24 Months

 Charger

 12 Months

About tires:(Wrinkles, bulges, cracks, and mechanical tire damage are not covered under warranty.

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